IT SERVICE CATALOG PROCESS MANAGEMENT TEMPLATES AND EXAMPLES WORKBOOK

Many organizations are looking to implement Service Catalog Management as a way to improve the structure and quality of the business. This document describes the contents of the Service Catalog Management Guide. The information found within the book is based on the ITIL Version 3 framework, specifically the Service Level Management and Service Catalog Management processes. The book is designed to answer a lot of the questions about Service Catalog Management and provide you with useful guides, templates and essential, but simple assessments. The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement. Presentations can be used to educate or be used as the basis for management presentations or when making business cases for Service Catalog Management implementation. The additional information will enable you to improve your organization's methodology knowledge base. This guide serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.